Rabindra Kattel
DUBAI – IHG Hotels at Dubai Festival City, a premier waterfront destination featuring the iconic InterContinental Dubai Festival City, has solidified its reputation as a world-class leader in hospitality and tourism. Under the dynamic and principled leadership of Area General Manager Thomas Schmelter, the hotel cluster has consistently set new standards for guest experience, service excellence, and innovative luxury.
Cultivating a Culture of Service with Heart
Schmelter, a respected figure in the hospitality industry, has fostered a culture where genuine human connection is at the core of the guest journey. This philosophy is brought to life by a dedicated team that provides intuitive and personalized service, ensuring every stay is both memorable and inspiring. This approach was recently praised by members of the IHG Hotels & Resorts Board, who noted that the team "delivers hospitality with heart – blending global excellence with local authenticity".
Global Recognition Through Exceptional Offerings
The properties' commitment to excellence has earned it multiple prestigious accolades, underscoring its elite standing on the global stage. The InterContinental Dubai Festival City, in particular, was recognized at the World Travel Awards for its luxurious rooms, stellar service, and fine dining. The hotel's restaurant, Pierre's TT, also holds a two-toque status from Gault & Millau UAE and was featured in the inaugural MICHELIN Guide Dubai, showcasing the properties' passion for gastronomy. These awards reflect the hotels' unwavering dedication to providing a world-class experience across all touch points.
Driving Tourism and Shaping the Future
As a key figure in Dubai's tourism sector, Schmelter has played a pivotal role in shaping the city's growth as a global hub for luxury and sports tourism. The hotels' strategic location, with stunning skyline and creek views, combined with direct access to the Dubai Festival City Mall, makes it an ideal destination for both leisure and business travelers.
The properties have also enhanced their offerings with regular, vibrant experiences, from family-friendly events to high-profile industry conferences. In September 2025, the hotel cluster launched a series of experiences designed to bring people together, including themed brunches and live entertainment, further enriching Dubai's tourism landscape.
Comprehensive Service for Every Guest
Beyond its world-class reputation, the IHG hotels at Dubai Festival City offer comprehensive services that cater to every need:
Accommodations: Guests can choose from stylish rooms and suites at the InterContinental, spacious serviced apartments at the InterContinental Residence Suites, or modern, comfortable stays at the Crowne Plaza and Holiday Inn & Suites.
Culinary Excellence: From gourmet dining at Pierre's TT to vibrant experiences at Vista Restaurant & Terrace, the hotels offer a diverse range of exquisite food and beverage options.
Unrivaled Amenities: The properties boast an impressive list of amenities, including stunning outdoor pools, state-of-the-art fitness centers, luxurious spas, and flexible event spaces, including the expansive Festival Arena.
Seamless Connectivity: A dedicated concierge team, like Yesa and Karim, ensures guests' needs are met with tours and bookings, while services like VIP shuttles to the mall enhance convenience for families.
The success of IHG Hotels at Dubai Festival City is a testament to the exemplary leadership of Thomas Schmelter and the entire team's commitment to delivering a truly exceptional and world-class hospitality experience that continues to attract and impress guests from around the globe.
